FAQ

Deposit & Withdrawal

• Withdrawal Not Credited
• Solutions for Depositing Unsupported Cryptocurrencies
• How to Recover Missing or Incorrect Tags/Memos for Tagged Coins? (Tag/Memo)
• Common Errors and Solutions for Cryptocurrency Deposits
• Deposit Not Credited

Account Security FAQs

• Explanations and Solutions for Trading Abnormalities
• Troubleshooting Google 2FA (Two-Factor Authentication) Errors
• How to Recover Your Account Password via the App or Web Version
• How to Modify Your Account Password via the App or Web Version
• How to Delete Your Account (Web & App)?
• How to Change a Registered Email Address?

See all 10 articles

Identity Verification FAQs

• Identity Verification FAQ

Spot Trading FAQs

• Spot Trading FAQs

Futures Trading FAQs

• Futures Trading FAQs

Copy Trading FAQs

• Copy Trading FAQs

Anti-Fraud Security FAQs

• Explanations of Common Fraudulent Tactics

App Download Issues

• Unable to Download the App