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Deposit Not Credited

Updated

Why does the recharge platform show a successful transfer, but my RooEx account hasn’t been credited?

If the recharge platform indicates a successful transfer but your RooEx account shows no funds, follow these steps:

1. Check Minimum Recharge Amount

  • Visit the [Recharge Page] on RooEx to confirm the minimum amount. Amounts below this will not be credited or refunded.

2. Understand the Transfer Process

  • Sender Withdrawal: Success means the sending platform has processed it.
  • Blockchain Confirmation: Network congestion may delay confirmation.
  • RooEx Crediting: Funds are credited after confirmation.

3. Troubleshoot Issues

  • Request TXID: Obtain the Transaction Hash (TXID) from the sender to check progress.
  • Confirmed but Not Credited: Submit your email, token name, and TXID to official support.
  • Still Confirming: Wait for blockchain confirmation.
  • No TXID: Contact the sending platform.

Reminder:

  • Verify the address and keep the TXID before recharging.
  • RooEx is not liable for user errors or network issues.