1. How long does KYC verification take?
- Your submitted verification documents are typically reviewed within 24 hours.
- In special circumstances (e.g., abnormal submissions or high demand), verification may take longer.
2. Does KYC verification affect deposits, withdrawals, or trading?
- Deposits, withdrawals, and trading are not restricted by KYC status.
- Upon completing verification, your VIP level can be upgraded, which increases your daily withdrawal limit:
- Non-verified users: 10,000 USDT per day maximum withdrawal limit.
- Verified users: Higher withdrawal limits available.
3. What should I do if the system shows an "already verified account"?
- Every user is allowed to have only one verified account.
- If this message appears, please continue using your previously verified account. Contact RooEx Support for further assistance if needed.
4. Is there an age restriction for KYC verification?
- Currently, for compliance and security purposes, users above 70 years old are not supported to complete KYC verification.
- If you have any concerns, please reach out to the RooEx support team.
5. What should I do if my KYC verification fails?
- Common reasons for KYC verification failure include:
- Residency registration updates: Recently relocated information has yet to be updated in the system.
- Active military personnel or recently retired servicemen: Their personal records are not properly stored in the system.
- Identity document issues: Expired ID or newly issued ID not registered yet.
- Incorrect or false information: Name and ID number mismatches.
Solutions:
- Carefully check your details and resubmit the documents. If the issue persists, contact RooEx Support or submit a support ticket.
6. What are the requirements to complete KYC2?
- Submit one of the following documents issued within the last 3 months:
- A utility bill (e.g., electricity, water, gas);
- A bank or credit card statement;
- A tax invoice or a government-issued certificate of residence.
Important Notes:
- Documents must be clear, unaltered, and show no missing details.
- The following types of documents are not accepted:
- Mobile phone bills;
- Medical expense records;
- Receipts or insurance policies.
Contact Us:
- Email: support@rooex.com
- Online Support: Use the official website to submit a ticket.