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Privacy Policy

Updated

Privacy Policy

1. Introduction

RooEx (hereinafter referred to as "the Company" or "we") highly values the privacy and personal information security of its users. We are committed to fully protecting your personal information security when you use the RooEx official website, digital asset trading platform software, API (application programming interface), and products and/or features ("Services"). Through this Privacy Policy, we will disclose how we use your personal information to ensure how your information is collected and protected on our platform. This policy will also be updated based on relevant laws and requirements, and users can view more updates on the RooEx official website homepage. If you have any questions, please feel free to contact us.

2. Purpose

We collect, process, and store personal data primarily obtained through your use of our services, and this process requires your explicit consent. This personal data may include:

  • Contact information: Name, email, phone number, etc.
  • Identity information: Such as ID number, passport number, and data obtained from public databases.
  • Government-issued information: Such as your identification documents.
  • Network and technical information: Such as IP address and MAC address, used to ensure the security of your use of the services and to prevent fraudulent activities.
    Our primary purpose is to provide you with personalized services, communicate effectively with you, and meet legal and compliance obligations.

3. Data Controller and Contact Information

According to relevant regulations, we have implemented various technical and management measures to protect your personal information:

  • Personnel Management: Gradually reduce the number of personnel processing personal information and provide professional training.
  • Technical Measures: Include regular self-audits, and enhanced internal management plans.
  • Data Encryption: Personal data is stored and managed in encrypted form and security features are implemented to prevent unauthorized access.
  • Intrusion Protection: Use advanced technology to prevent hacker attacks and ensure network security.
  • Data Access Restrictions: Strictly control access permissions to personal data.

4. What Personal Data We Collect and How We Collect It

RooEx may collect, process, and store personal data when you use the services or given lawful consent. This data includes:

  • Personal Identification Information: Such as the name, email, and other contact information you provide during registration.
  • Institutional Information: Required when applicable to corporate accounts, such as company registration information.
  • Financial Data: Such as credit card numbers, bank account information necessary for transaction completion.
  • Device Information: Includes device identification information like IP address, geographical location, etc.
  • Information from Third Parties: We may obtain your information from third-party sources such as electronic verification services and marketing agencies to enhance our service quality.

4.1 Access to Media Files
The app requests access to media images (READ_MEDIA_IMAGES) only when users voluntarily upload a photo of their government-issued ID for identity verification (KYC). This permission is strictly limited to the files explicitly selected by the user and is not used for any background data collection or analytics.

We do not request or access media video files (READ_MEDIA_VIDEO).

5. Unrequested Personal Data

When you register and use our services, we collect the necessary personal information. Occasionally, we may receive additional unrequested personal data. In such cases, we ensure data processing complies with relevant legal requirements and adopt appropriate protection measures.

6. Whose Personal Data We Collect

The personal information we collect might come from various entities, including but not limited to:

  • End users of the RooEx platform.
  • Potential partners and suppliers.
  • Trial users or potential market subjects of our programs and functions.
  • Our employees and contractors.

7. How We Use Your Personal Data

RooEx uses personal data to provide, manage, and improve our services to you. Specific uses include:

  • Providing services and assisting user support.
  • Preventing fraud and ensuring transaction security.
  • Enhancing platform functionality and conducting market analysis.
  • Communicating and offering personalized marketing content.
  • Regulatory reporting and compliance monitoring under legal obligations.

8. Who We May Disclose Personal Data To

RooEx may share your personal data with the following parties:

  • Related members and group companies of RooEx.
  • Third-party service providers that assist us in providing services.
  • Government agencies and regulatory departments as required by law.
  • Corporate entities related to our business changes or transactions.

9. Management of User Personal Information

Users can directly manage their personal data on the platform. If changes or deletions are needed, requests can be submitted via customer service. Important account information such as customer ID and real name is subject to strict legal management and may not be changeable.

10. About Cookies Usage

We use cookies to enhance your website experience and support the operation of services and traffic analysis. You can set your browser to accept or reject cookies; refusal may affect the full functionality of the services.

11. Personal Information Manager and Responsible Person

RooEx is committed to maximizing the protection of your personal data. If you discover any issues or need support, please contact our customer service team anytime. We remind users to properly safeguard their accounts and passwords and disclaim responsibility for losses caused by third-party attacks.

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